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21 published articles
The Call Logs feature gives you complete visibility into every call handled by your Voice AI agents. Whether you need to review performance, understand customer interactions, or ensure quality control, Call Logs provide detailed…
Ask AI can help you create and update SaaS plans using natural language prompts. Instead of manually navigating every setting in the SaaS Configurator, describe the plan you want to create (or the changes…
Make your Voice AI Agent feel more natural for every caller by automatically translating the initial greeting when you change the agent’s language. This update helps you launch multilingual voice experiences faster, reduces manual…
Voice AI Agents can answer calls, respond to common questions, collect caller information, and complete actions such as booking appointments or transferring calls. The platform provides prebuilt Marketplace agents, a Custom Agent builder, and…
A great-sounding agent builds trust fast! With the expanded Voice AI catalog and custom voice imports from ElevenLabs, you can match tone, language, and style to every audience. This article shows you how to…
Voice AI • Testing • Web & Phone CallsHow to Test Voice AI AgentsTesting a Voice AI agent before launch helps identify prompt gaps, incorrect responses, action failures, and telephony issues before customers interact…
Granular permissions for Voice AI Agents give account owners pinpoint control over who can view, configure, and analyze AI‑powered voice agents. Whether you're managing a large team or onboarding new roles, these settings help…
Voice AI AutomationModel Context Protocol (MCP) Integration for Voice AI AgentsConnect your Voice AI agents to external tools and services using Model Context Protocol for intelligent, context-driven automation.What You'll LearnThis article explains how to…
Ask AI supports richer, more structured responses that help you move from prompt to action faster. Instead of receiving only plain-text answers, Ask AI can display execution-ready outputs such as tables, charts, to-do lists,…
Gain complete visibility into the system prompts your Voice AI agent follows. View foundational modules like booking logic, date/time handling, email confirmation, numeric rules, and personality. This article shows how to access system prompts,…
Give every voice conversation studio-quality clarity and a natural “human” feel. The Noise Cancellation cleans up background distractions while Back channeling adds brief acknowledgments (like “uh-huh”) to signal active listening. Enable and configure them…
Understanding how your AI handles conversations is essential for improving performance and fixing issues quickly. Agent Logs give you a clear, step-by-step view of every interaction so you can review conversations, track execution, and…
Voice AI • Outbound Calling • WorkflowsVoice AI Outbound CallingVoice AI Outbound Calling lets businesses place automated AI-powered calls from workflows for lead follow-up, appointment outreach, prospect engagement, reactivation, and other supported use cases.…
Voice AI outbound calling helps businesses reach contacts using AI-powered phone calls. This article explains the updated outbound calling requirements, including consent responsibility, KYC, call limits, calling hours, same-country calling, and platform safeguards.TABLE OF…
Voice AI • Outbound Calling • ComplianceVoice AI Outbound Calling Compliance ChecksVoice AI outbound calling helps businesses reach contacts with automated AI-powered phone calls while maintaining platform safeguards around eligibility, call volume, timing, and…
The Voice AI Outbound Calling Dashboard gives businesses a clear view of outbound Voice AI performance. Use this dashboard to track call attempts, connected calls, call duration, triggered actions, sentiment trends, and detailed logs…
Voice AI Performance Reports give you an automated email summary of how each Voice AI agent is performing over time. Instead of checking dashboards manually, you can receive scheduled reports with key call metrics,…
Voice AI Agent Transfer makes it easy to route a caller between multiple specialized Voice AI agents in a single, continuous call. This article explains what Agent Transfer is, how it differs from Call…
Need transcripts and summaries in another language? The Voice AI Translation Service converts post-call transcripts and summaries into the language you choose, right inside your dashboard. This feature removes language barriers, speeds up reviews,…
Phone SystemVoice Geo Permissions for LeadConnector Phone SystemControl which countries your team can call and manage international calling permissions by geographic region.What You'll LearnVoice Geo Permissions give you complete control over which countries your…
