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31 published articles
The Guided Form Bot makes it easy to create AI-powered conversations without writing complex prompts or advanced instructions. Instead of manually building detailed prompt logic, you simply define what information you want the bot…
Conversation AI on mobile brings AI-powered customer replies into the mobile apps, helping users manage conversations while away from desktop. This article shows how Conversation AI works on mobile, how Autopilot Mode and Suggestive…
Human Handover allows your AI bot to automatically transfer conversations to a human when the bot can no longer properly assist the customer. This helps create a smoother customer experience by ensuring complex questions,…
TABLE OF CONTENTSIntroductionWhy Use Multiple Knowledge Bases?How to Set Up and Use Multiple Knowledge BasesStep 1: Access the Knowledge Base SectionStep 2: Create a New Knowledge BaseStep 3: Train the Knowledge BaseStep 4: Attach…
Managing when your AI bot interacts with contacts is essential for delivering a personalized experience. This feature allows you to control bot activity on a per-contact basis, ensuring the right balance between automation and…
Understanding the New Channel Assignment ExperienceWe've redesigned how Conversation AI bots are assigned to channels. This article explains how the previous setup worked, what's changing, and what you need to do after migrating.How the…
Conversation AI answers customer questions more reliably when it can retrieve clear, current business information. The platform library can combine website pages, FAQs, documents, tables, rich text, and other supported sources. This guide explains…
TABLE OF CONTENTSIntroductionWhy Use This?Step-by-Step Guide to Configuring the Transfer Bot ActionStep 1: Navigate to the Bot Goals TabStep 2: Click on the "Transfer Bot" ActionStep 3: Configure the Scenario DetailsAction NameSelect the Trigger…
Triggering workflows directly from AI conversations allows you to automate actions based on customer intent. By configuring workflow triggers inside Bot Goals, you can streamline processes like bookings, purchases, and follow-ups without manual intervention.…
Conversation AI • Workflows • AutomationConversation AI Workflow ActionThe Conversation AI Workflow Action lets you start an AI-powered conversation inside a workflow, wait for the contact's reply, and route the contact based on configurable…
Conversation AIWorking Hours for Conversation AIConfigure business hours to control when your AI agents respond to contacts and automatically route conversations based on your operating schedule.What You'll LearnThis article explains how to set up…
