Category
88 published articles
ERROR: 20003 The error 20003 – Credentials are invalid or the account has been suspended indicates that the system was unable to authenticate with Carrier. This typically occurs when the Account SID, Auth Token, or…
ERROR: 21211DescriptionYou attempted to initiate an outbound phone call or send a message, but the To phone number you supplied was not a valid phone number or was incorrectly formatted. Platform accepts phone numbers…
ERROR: 21408DescriptionYou have attempted to send an SMS or MMS to a region that has not been enabled in your account. These settings exist to help you ensure you only send SMS or MMS…
DescriptionYou can only send SMS messages from a phone number, Alphanumeric Sender ID, or short code that has been provisioned or ported into your LeadConnector account. The phone number must be SMS-capable. For short…
ERROR: 21610DescriptionThe person you are trying to message has opted out of receiving messages from your phone number, Channels sender, or Messaging Service or has Do Not Disturb (DND) status enabled in their contact…
ERROR: 21612DescriptionError 21612 - Messaging to {{to_country}} is not allowed with {{from_country}} phone numbers. Please use a local number.Possible CausesNumber formatting: The format you used for the "To" or "From" number may not be…
ERROR: 21614DescriptionYou have attempted to send a SMS with a 'To' number that is not a valid mobile number. It is likely that the number that you have specified is a landline number or…
ERROR: 21635DescriptionYou have attempted to send an SMS with a To number that is a landline.Possible CausesThe To number you provided is a landline number.Possible SolutionsContact Support.
ERROR: 21661DescriptionPhone numbers must be SMS-capable. Visit the phone numbers page of your account to view a list of phone numbers that you own and to determine whether they are SMS-capable.Possible CausesThe number you…
ERROR: 30002DescriptionThis message failed because your account was suspended after this message was queued but before it was sent by Lead Connector.Possible CausesAccount was suspended for lack of funds after your message was queued…
ERROR: 30003DescriptionThe destination handset you are trying to reach is switched off or otherwise unavailable.Possible CausesThe destination handset you are trying to reach is switched off or otherwise unavailable.The device you are trying to…
ERROR: 30004Possible CausesThe destination number you are trying to reach is blocked from receiving this message.The device you are trying to reach does not have sufficient signal.The device cannot receive SMS (for example, the…
ERROR: 30005Possible CausesThe destination number you are trying to reach is unknown and may no longer exist.The device you are trying to reach is not on or does not have sufficient signal.The device cannot…
ERROR: 30006DescriptionMessage Delivery - Landline or unreachable carrierThe destination number is unable to receive this message.Possible CausesThe destination number is unable to receive this message. Potential reasons could include trying to reach a landline…
ERROR: 30008Message Delivery - Unknown errorPossible CausesIf a message you sent is not delivered to the end device and returns a 30008 error code, this means that delivery of your message failed for unknown…
ERROR: 30011MMS not supported by the receiving phone numberPossible CausesIf you received this error code on an inbound message, there was a failure attempting to receive an incoming MMS, as your LC - phone…
ERROR: 30023DescriptionYou have sent the maximum allowable daily messages for your Brand to the carrier.Note: That the daily limit applies to the Brand (per EIN) and is based on the total number of outbound…
ERROR: 30032DescriptionYou sent a message (message SID: SMXXXXX) from a Toll-Free number to a mobile subscriber in USA or Canada. Lead Connector requires all Toll-Free numbers to go through a verification process. The Toll-Free…
ERROR: 30033DescriptionYour message could not be sent because you are sending this message from a suspended US A2P 10DLC Campaign.Possible CausesCampaign SuspensionPossible SolutionsPlease reach out to the Support team to receive more details around…
ERROR: 30035DescriptionThis message appears when a user tries to send SMS messages using a newly registered A2P 10DLC (Application-to-Person 10-Digit Long Code) number in the U.S., but the registration process has not been fully…
