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96 published articles
SMS Compliance Settings help ensure your outbound SMS messages include the required sender identification and opt-out language when appropriate. These settings automatically add compliance information to your messages, helping support messaging requirements and reducing…
SMS compliance settings help protect your messaging reputation by automatically adding sender identification and opt-out language to the first message in a conversation when that information is missing. These protections also apply to automated…
A2P 10DLC is the U.S. registration framework for businesses sending application-to-person SMS or MMS from standard 10-digit phone numbers. Registration helps carriers identify legitimate business traffic, reduce filtering, and apply the correct messaging fees.…
Mobile AppFix Call Disconnections in LeadConnector Mobile AppResolve call quality issues and prevent unexpected disconnections with proper VoIP push notification settingsWhat You'll LearnThis article explains how to troubleshoot and resolve call disconnection issues in…
SMS ComplianceForbidden Message Categories for SMS and MMS in the US and CanadaUnderstand prohibited message types and compliance requirements to maintain reliable SMS and MMS delivery for your business communications.What You'll LearnMobile carriers in…
This article outlines methods for assigning a dedicated LC number to an individual user in your system. The process ensures that all inbound calls to that number are routed specifically to the user.TABLE OF CONTENTSWhat…
Understanding how to buy a toll-free number can be critical for your business operations. This article provides a straightforward walkthrough on purchasing a toll-free number. Equip yourself with this knowledge to enhance your customer…
Action required by March 2027. Existing Australian local numbers not linked to an approved Regulatory Bundle will stop sending or receiving calls and messages after this date. There is no grace period.OverviewTo comply with updated…
Call Scripts provide reusable talking points and conversation guidance that agents can view directly during live calls in supported dialers. This article explains how to create and manage Call Scripts at the account level…
Phone SystemHow to Fix Bad Call Quality in LeadConnectorTroubleshoot and resolve choppy audio, static, echo, and other call quality issues to ensure crystal-clear business communications.What You'll LearnThis guide walks you through the most common…
This article explains how to properly set up and receive inbound calls using the Mobile App. With a few simple setup steps, you can ensure that calls ring directly to your mobile device, allowing…
A2P 10DLC registration is a process used by U.S. cellular carriers (e.g. Verizon, AT&T, T-Mobile, etc) to verify who is sending SMS (text messages) and what is being sent to their customers. This helps…
Purchasing a phone number gives your account a dedicated business number for supported calling and messaging activities. This guide explains how to search for and purchase a number, complete any required identity or regulatory…
This article walks you through how to purchase a phone number within LeadConnector, enabling SMS and voice functionality for your clients or team members.TABLE OF CONTENTSWhat is Phone Number Purchasing in LeadConnector?Key Benefits of…
Spam calls can overwhelm your team, inflate call volume, and waste time. This guide walks through practical steps you can take to reduce inbound spam calls using built in tools and call routing strategies.Before…
Workflow AutomationHow to Send Inbound SMS Notifications via a WorkflowUse the Customer Replied workflow trigger to notify your team by SMS when a contact sends an inbound text message.OverviewInbound SMS messages are received and…
Call TrackingHow to Set Up Call Tracking (Number Pool)Show a unique phone number to leads based on where they came from, so every call can be attributed back to its campaign or landing page.What…
A2P 10DLC campaign approval depends on providing clear, consistent information about your messaging use case, sample messages, and how contacts give consent. Your campaign details should accurately reflect the types of messages you plan…
Admins can submit and track eligible US phone number port-in requests directly inside the platform. The Port-In Numbers workflow helps you move existing US phone numbers from an external carrier into your phone system…
Identity verification through Persona helps keep eligible +1 and +972 LC Phone number purchases compliant while reducing fraud, spam, and abuse.LC Phone uses Persona identity verification during eligible phone number purchases in the United…
