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96 published articles
SMS Performance & DeliverabilityPhone System Messaging Analytics OverviewMonitor message delivery, failure trends, opt-outs, error reasons, and messaging-source performance from one centralized analytics dashboard.OverviewMessaging Analytics gives users a centralized view of SMS performance across a…
SIP Deskphone CallingPhysical VoIP Deskphones (SIP)Connect a compatible physical SIP deskphone to your phone system, configure inbound and outbound calling, assign users, test registration, manage devices, transfer callers, and troubleshoot one-way calling or audio…
This guide explains how to port a phone number from an external carrier into a Lead Connector Location (sub-account). It covers the required documents, how to submit a port request, and what to expect…
Maintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communications, while being protected from spam and unwanted calls. This guide provides updated best practices for maintaining…
Spam calls can overwhelm your team, inflate call volume, and waste valuable time. This guide outlines a structured approach to reducing inbound spam using built-in detection tools, call dispositions, automation workflows, and optional IVR…
International Phone Number ComplianceRegulatory Bundle and Address Creation for Sub-AccountsCreate Address Bundles and Regulatory Bundles, submit country-specific compliance information, monitor review status, and connect approved bundles to regulated phone-number purchases.OverviewSome phone numbers require verified…
In this article, we will learn how we can increase our call answer rates by remediating 'spam likely' / 'potential spam' / 'scam likely' on the caller ID in the US (US only).If the…
OVERVIEWThis setting lets you receive inbound calls only during your working hours. When it is on, any inbound call that reaches you outside your selected schedule will skip you and go to the phone…
Phone SystemRing Incoming Calls to Multiple UsersEnsure no call goes unanswered by routing incoming calls to ring simultaneously across multiple team members.What You'll LearnThis article explains how to configure your phone number settings to…
Connected Provider Webhook ConfigurationSetting Up Webhooks for Incoming Calls, Messages & Call Status UpdatesConfigure your connected phone provider to send inbound calls, incoming messages, and call status updates to the correct platform endpoints.OverviewSub-accounts connected…
This messaging policy applies to all accounts using phone and SMS communication within the CRM. Its purpose is to help ensure messages are sent only to recipients who have provided valid consent, follow applicable…
NOTE: This information is for educational purposes only and does not constitute legal advice. The content provided is general in nature and may not reflect the most up-to-date information. Lead connector strongly advises consulting with…
Toll-Free Messaging ComplianceToll-Free Number Verification Guide for LC Phone (US/Canada)Verify US and Canada toll-free numbers for SMS/MMS, submit clear opt-in evidence, monitor approval, and resolve common verification problems.OverviewToll-free numbers used to send SMS or…
The Toll-Free Messaging Verification process allows LC Phone customers to send more important business messages, and make sure your customers see them. Our users who adhere to their stated use case and all applicable…
The Call Disposition feature helps you capture the business outcome at the end of each call and take the right next steps, all within your dialer.After completing a call, you can now select a…
Transfer calls to staff members without requiring them to have a personal phone number configured! You can route transferred calls through the staff member’s available Web App, Mobile App, Phone, or SIP deskphone destinations,…
SMS & MessagingTroubleshooting SMS Delivery IssuesDiagnose and resolve SMS delivery problems to ensure your messages reach contacts successfully.What You'll LearnThis guide walks you through common SMS delivery issues and their solutions. You'll learn how…
Businesses that send SMS or MMS messages to U.S. recipients using standard 10-digit phone numbers must register those numbers for A2P 10DLC messaging. Registration helps carriers verify legitimate business traffic, reduce filtering, and prevent…
SMS TroubleshootingUnderstanding Common SMS Delivery ErrorsIdentify SMS and MMS delivery error codes, understand what caused the failure, apply the correct fix, and monitor recurring messaging problems.OverviewA failed SMS or MMS normally includes an error…
Phone SystemUnderstanding LC Inbound Call Rate LimitsLearn how inbound call rate limits apply to IVR, Voice AI, and regular phone numbers, how simultaneous calls are treated, and what happens when a rate-limit violation occurs.OverviewThe…
