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In this guide, you’ll learn how to register your U.S. phone numbers with leadconnector's Voice Integrity feature—leveraging top caller-ID analytics platforms to clear spam flags, repair your caller-ID reputation, and significantly boost your answer…
Inbound Call Routing by Working Hours helps prevent work calls from ringing outside a user’s scheduled availability. This article explains how the feature works, how to configure it for yourself or a team member,…
Inbound call routing determines how LC Phone handles a call from the moment someone dials your business number until the call is answered or reaches a backup destination. Calls can be handled by IVR…
SMS ComplianceInternational SMS Compliance: UK & Turkey RegulationsUnderstand the current sender, registration, and message-content requirements that affect SMS delivery to recipients in the United Kingdom and Turkey.OverviewInternational SMS delivery depends on the rules established…
If you have built an A2P communications solution, you will be familiar with Know Your Customer (KYC) data. Originating from the banking industry, KYC is essentially customer information that is required to identify and…
OverviewKYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities. This article covers best practices for completing verification, common mistakes to avoid, and how to access…
SMS ComplianceSMS Messaging PolicyUnderstand SMS sending limits, ramp-up restrictions, compliance restrictions, workflow impact, DND behavior, and the steps needed to recover safely when outbound messaging is restricted.OverviewSMS messaging includes safeguards that help protect deliverability…
SMS ComplianceA2P 10DLC Campaign Use CasesUnderstanding approved use cases for your SMS campaigns to ensure carrier compliance and maintain deliverability.What You'll LearnThis article explains the approved A2P 10DLC campaign use cases that determine how…
Under the new A2P 10DLC service for sending messages via 10-digit long code numbers in the United States, there are changes to how message sending throughput is allocated. A2P 10DLC message throughput in the…
If you see this and clicking on 'Enable' does nothing, it means that your camera/mic is blocked by (1) your browser or (2) Operating System. Learn how to fix this below! Chrome usersTo check if Mic…
Phone Number ManagementMoving Numbers Between Sub-Accounts (Same Parent Account)Use the Move Numbers tool to transfer eligible phone numbers between sub-accounts under the same parent account while keeping the number customers already use.OverviewThe Move Numbers…
Phone Number MigrationMoving Phone Numbers Across Accounts (US and International)Move phone numbers between a platform-managed phone service and a connected provider, or between supported sub-accounts, using a Support-coordinated migration process.OverviewPhone numbers can be moved…
Phone Number Migration & PortingMoving Phone Numbers: Migration & Porting GuideChoose the correct process for moving one phone number or an entire VoIP inventory between phone environments, sub-accounts, parent accounts, or external carriers.OverviewMoving a…
Hosted SMS & MMSNumber Hosting Guidelines for Hosted MessagingKeep voice service with your existing carrier while enabling eligible phone numbers for SMS and MMS through the platform-managed messaging service.OverviewNumber Hosting, also called Hosted SMS…
OverviewTo comply with A2P 10DLC regulations and ensure successful campaign approval, all SMS communications must be backed by valid, explicit, and documented consent. Carriers require proof showing how contacts opted in and where the…
Browser-Based CallingOutbound Calls with the Web Dialer (Softphone)Make outbound calls directly from your browser, choose the correct Calling From number, manage active calls, transfer callers, and troubleshoot common Web Dialer issues.OverviewThe Web Dialer, sometimes…
This article walks you through how to configure a specific phone number, including settings like call forwarding, timeout behavior, whisper messages, call recording, and more. Proper setup ensures optimal call routing, lead handling, and…
Calling FeaturesPhone Dialer OverviewMake and manage calls directly from LeadConnector with instant dialing, audio controls, call transfers, voicemail access, and integrated contact search.What You'll LearnThe Phone Dialer lets you place and receive calls without…
The “Incoming Call Settings” interface puts every factor that routes an inbound call into one set of settings. With quick-edit controls and handy links to advanced pages, you can diagnose call-flow issues and update…
Do you want to understand your CRM's different phone number settings but feel uncertain about it? Don't worry. It's easier than you think to grasp these settings. Below is the breakdown of the phone settings.Covered…
