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Messaging requirements vary depending on where your phone number is located and where the recipient is located. Some messaging routes require A2P registration, while others can use completed identity verification instead. Understanding these requirements…
Voice calling is easier to try because you can place outbound calls using a phone number you already own. This lets you start calling leads and customers without first setting up a new phone…
This article explains how the Call Connect feature ensures your call outcomes, like voicemail, pickup, or missed call—are accurately tracked. This gives you clear visibility into which calls were truly connected, not just attempted.TABLE…
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TABLE OF CONTENTSWhat is the VoIP Deskphone integration?Who can set it up?Requirements & recommended deskphonesStep-by-step setupManaging deskphonesFAQsTroubleshootingWhat is the VoIP Deskphone integration?The VoIP Deskphone feature lets you register any SIP-compatible hard-phone (deskphone) to your…
A compliant website is an important part of A2P 10DLC registration. Carriers and registration reviewers use your website to verify your business identity, review how SMS consent is collected, and confirm that your messaging…
TABLE OF CONTENTSWhat is A2P 10DLC and the TCR?What do I Need to Do?Types of Brand RegistrationsHow does A2P 10DLC Work?The Registration ProcessRegistration Comparison TableAdditional Pricing InformationLC Messaging Policy, Segments & Sending LimitsForbidden Messaging…
TABLE OF CONTENTSWhat is A2P 10DLC and the TCR?What do I need to do?Types of Brand RegistrationHow does A2P 10DLC work?The Registration ProcessRegistration Comparison TableAvoid Failures and Get the Fastest Approval Time PossibleRequired information…
CNAM (Caller Name Presentation) is a feature in the U.S. public telephone network that associates your phone number with a business or personal name. When you make an outgoing call, this name may be…
SHAKEN/STIR is a caller authentication framework that helps carriers verify that a caller is authorized to use the phone number displayed on an outbound call. It uses digital certificates to authenticate caller ID information,…
Overview If your business calls are being flagged as 'Spam Likely' or 'Scam,' it can reduce answer rates and harm your credibility. This guide explains why calls are marked as spam and provides actionable steps…
Legitimate business calls can sometimes appear as Spam Likely, Potential Spam, or similar warnings on a recipient's device. These labels are influenced by carriers and caller analytics providers that evaluate factors such as phone-number…
CNAM (Caller ID Name), short for Caller Name Presentation, is a legacy technology from the 1990s that allows the display of a caller’s name, whether personal or business, alongside their phone number.For example, instead…
When sending SMS in Mexico, recipients may sometimes see a different number than the one listed in your Phone Numbers tab. This is not a system error but rather a result of local carrier…
If your Toll-Free verification request fails for eligible reasons, you can correct and resubmit your request. For a full list of eligible rejection reasons see below. If eligible, you can resubmit your Toll-Free verification after…
Workflow AutomationWorkflow Trigger - Call DetailsAutomate follow-up actions based on call direction, call outcomes, phone numbers, number pools, and custom call dispositions.What You'll LearnThe Call Details workflow trigger lets the platform respond automatically when…
