How to Reduce Inbound Spam Calls
Spam calls can overwhelm your team, inflate call volume, and waste time. This guide walks through practical steps you can take to reduce inbound spam calls using built in tools and call routing strategies.Before…
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122How to Send Inbound SMS Notifications via a Workflow
Workflow AutomationHow to Send Inbound SMS Notifications via a WorkflowUse the Customer Replied workflow trigger to notify your team by SMS when a contact sends an inbound text message.OverviewInbound SMS messages are received and…
How to Set Up Call Tracking (Number Pool)
Call TrackingHow to Set Up Call Tracking (Number Pool)Show a unique phone number to leads based on where they came from, so every call can be attributed back to its campaign or landing page.What…
How to submit a Campaign for A2P 10DLC ?
A2P 10DLC campaign approval depends on providing clear, consistent information about your messaging use case, sample messages, and how contacts give consent. Your campaign details should accurately reflect the types of messages you plan…
How to Submit and Track Port-In Number Requests
Admins can submit and track eligible US phone number port-in requests directly inside the platform. The Port-In Numbers workflow helps you move existing US phone numbers from an external carrier into your phone system…
Identity Verification for Phone Number Purchases (US/CA/PR/IL)
Identity verification through Persona helps keep eligible +1 and +972 LC Phone number purchases compliant while reducing fraud, spam, and abuse.LC Phone uses Persona identity verification during eligible phone number purchases in the United…
Improve your Phone Number’s reputation with Voice Integrity
In this guide, you’ll learn how to register your U.S. phone numbers with leadconnector's Voice Integrity feature—leveraging top caller-ID analytics platforms to clear spam flags, repair your caller-ID reputation, and significantly boost your answer…
Inbound Call Routing by Working Hours
Inbound Call Routing by Working Hours helps prevent work calls from ringing outside a user’s scheduled availability. This article explains how the feature works, how to configure it for yourself or a team member,…
Inbound Calls: IVR, AI, Routing & Call Flow Explained
Inbound call routing determines how LC Phone handles a call from the moment someone dials your business number until the call is answered or reaches a backup destination. Calls can be handled by IVR…
International SMS Compliance: UK & Turkey Regulations
SMS ComplianceInternational SMS Compliance: UK & Turkey RegulationsUnderstand the current sender, registration, and message-content requirements that affect SMS delivery to recipients in the United Kingdom and Turkey.OverviewInternational SMS delivery depends on the rules established…
Know Your Customer (KYC) in the United Kingdom
If you have built an A2P communications solution, you will be familiar with Know Your Customer (KYC) data. Originating from the banking industry, KYC is essentially customer information that is required to identify and…
KYC Verification on Persona — Best Practices
OverviewKYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities. This article covers best practices for completing verification, common mistakes to avoid, and how to access…
LC – Phone Messaging Policy
SMS ComplianceSMS Messaging PolicyUnderstand SMS sending limits, ramp-up restrictions, compliance restrictions, workflow impact, DND behavior, and the steps needed to recover safely when outbound messaging is restricted.OverviewSMS messaging includes safeguards that help protect deliverability…
List of campaign use case types for A2P 10DLC registration
SMS ComplianceA2P 10DLC Campaign Use CasesUnderstanding approved use cases for your SMS campaigns to ensure carrier compliance and maintain deliverability.What You'll LearnThis article explains the approved A2P 10DLC campaign use cases that determine how…
Message throughput (MPS) and Trust Scores for A2P 10DLC in the US
Under the new A2P 10DLC service for sending messages via 10-digit long code numbers in the United States, there are changes to how message sending throughput is allocated. A2P 10DLC message throughput in the…
Microphone permission on different browsers
If you see this and clicking on 'Enable' does nothing, it means that your camera/mic is blocked by (1) your browser or (2) Operating System. Learn how to fix this below! Chrome usersTo check if Mic…
Moving Numbers Between Sub-Accounts (Same Parent Account)
Phone Number ManagementMoving Numbers Between Sub-Accounts (Same Parent Account)Use the Move Numbers tool to transfer eligible phone numbers between sub-accounts under the same parent account while keeping the number customers already use.OverviewThe Move Numbers…
Moving Phone Numbers Across Accounts (US and International)
Phone Number MigrationMoving Phone Numbers Across Accounts (US and International)Move phone numbers between a platform-managed phone service and a connected provider, or between supported sub-accounts, using a Support-coordinated migration process.OverviewPhone numbers can be moved…
Moving Phone Numbers: Migration & Porting Guide
Phone Number Migration & PortingMoving Phone Numbers: Migration & Porting GuideChoose the correct process for moving one phone number or an entire VoIP inventory between phone environments, sub-accounts, parent accounts, or external carriers.OverviewMoving a…
Number Hosting Guidelines for Hosted Messaging
Hosted SMS & MMSNumber Hosting Guidelines for Hosted MessagingKeep voice service with your existing carrier while enabling eligible phone numbers for SMS and MMS through the platform-managed messaging service.OverviewNumber Hosting, also called Hosted SMS…