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122 published articles
OverviewTo comply with A2P 10DLC regulations and ensure successful campaign approval, all SMS communications must be backed by valid, explicit, and documented consent. Carriers require proof showing how contacts opted in and where the…
Browser-Based CallingOutbound Calls with the Web Dialer (Softphone)Make outbound calls directly from your browser, choose the correct Calling From number, manage active calls, transfer callers, and troubleshoot common Web Dialer issues.OverviewThe Web Dialer, sometimes…
This article walks you through how to configure a specific phone number, including settings like call forwarding, timeout behavior, whisper messages, call recording, and more. Proper setup ensures optimal call routing, lead handling, and…
Calling FeaturesPhone Dialer OverviewMake and manage calls directly from LeadConnector with instant dialing, audio controls, call transfers, voicemail access, and integrated contact search.What You'll LearnThe Phone Dialer lets you place and receive calls without…
The “Incoming Call Settings” interface puts every factor that routes an inbound call into one set of settings. With quick-edit controls and handy links to advanced pages, you can diagnose call-flow issues and update…
Do you want to understand your CRM's different phone number settings but feel uncertain about it? Don't worry. It's easier than you think to grasp these settings. Below is the breakdown of the phone settings.Covered…
SMS Performance & DeliverabilityPhone System Messaging Analytics OverviewMonitor message delivery, failure trends, opt-outs, error reasons, and messaging-source performance from one centralized analytics dashboard.OverviewMessaging Analytics gives users a centralized view of SMS performance across a…
SIP Deskphone CallingPhysical VoIP Deskphones (SIP)Connect a compatible physical SIP deskphone to your phone system, configure inbound and outbound calling, assign users, test registration, manage devices, transfer callers, and troubleshoot one-way calling or audio…
This guide explains how to port a phone number from an external carrier into a Lead Connector Location (sub-account). It covers the required documents, how to submit a port request, and what to expect…
Maintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communications, while being protected from spam and unwanted calls. This guide provides updated best practices for maintaining…
Spam calls can overwhelm your team, inflate call volume, and waste valuable time. This guide outlines a structured approach to reducing inbound spam using built-in detection tools, call dispositions, automation workflows, and optional IVR…
International Phone Number ComplianceRegulatory Bundle and Address Creation for Sub-AccountsCreate Address Bundles and Regulatory Bundles, submit country-specific compliance information, monitor review status, and connect approved bundles to regulated phone-number purchases.OverviewSome phone numbers require verified…
In this article, we will learn how we can increase our call answer rates by remediating 'spam likely' / 'potential spam' / 'scam likely' on the caller ID in the US (US only).If the…
OVERVIEWThis setting lets you receive inbound calls only during your working hours. When it is on, any inbound call that reaches you outside your selected schedule will skip you and go to the phone…
Phone SystemRing Incoming Calls to Multiple UsersEnsure no call goes unanswered by routing incoming calls to ring simultaneously across multiple team members.What You'll LearnThis article explains how to configure your phone number settings to…
Connected Provider Webhook ConfigurationSetting Up Webhooks for Incoming Calls, Messages & Call Status UpdatesConfigure your connected phone provider to send inbound calls, incoming messages, and call status updates to the correct platform endpoints.OverviewSub-accounts connected…
This messaging policy applies to all accounts using phone and SMS communication within the CRM. Its purpose is to help ensure messages are sent only to recipients who have provided valid consent, follow applicable…
NOTE: This information is for educational purposes only and does not constitute legal advice. The content provided is general in nature and may not reflect the most up-to-date information. Lead connector strongly advises consulting with…
Toll-Free Messaging ComplianceToll-Free Number Verification Guide for LC Phone (US/Canada)Verify US and Canada toll-free numbers for SMS/MMS, submit clear opt-in evidence, monitor approval, and resolve common verification problems.OverviewToll-free numbers used to send SMS or…
The Toll-Free Messaging Verification process allows LC Phone customers to send more important business messages, and make sure your customers see them. Our users who adhere to their stated use case and all applicable…
