Track Call Outcomes with Custom Call Dispositions
The Call Disposition feature helps you capture the business outcome at the end of each call and take the right next steps, all within your dialer.After completing a call, you can now select a…
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122Transfer Calls to Staff Without a Personal Phone Number
Transfer calls to staff members without requiring them to have a personal phone number configured! You can route transferred calls through the staff member’s available Web App, Mobile App, Phone, or SIP deskphone destinations,…
Troubleshooting SMS Delivery Issues
SMS & MessagingTroubleshooting SMS Delivery IssuesDiagnose and resolve SMS delivery problems to ensure your messages reach contacts successfully.What You'll LearnThis guide walks you through common SMS delivery issues and their solutions. You'll learn how…
U.S. A2P 10DLC Messaging Registration Mandatory, Effective from July 5, 2023
Businesses that send SMS or MMS messages to U.S. recipients using standard 10-digit phone numbers must register those numbers for A2P 10DLC messaging. Registration helps carriers verify legitimate business traffic, reduce filtering, and prevent…
Understanding Common SMS Delivery Errors
SMS TroubleshootingUnderstanding Common SMS Delivery ErrorsIdentify SMS and MMS delivery error codes, understand what caused the failure, apply the correct fix, and monitor recurring messaging problems.OverviewA failed SMS or MMS normally includes an error…
Understanding LC Inbound Call Rate Limits
Phone SystemUnderstanding LC Inbound Call Rate LimitsLearn how inbound call rate limits apply to IVR, Voice AI, and regular phone numbers, how simultaneous calls are treated, and what happens when a rate-limit violation occurs.OverviewThe…
Updated Messaging Guidelines for the U.S. & Canada
Messaging requirements vary depending on where your phone number is located and where the recipient is located. Some messaging routes require A2P registration, while others can use completed identity verification instead. Understanding these requirements…
Use Your Existing Phone Number to Place Voice Calls
Voice calling is easier to try because you can place outbound calls using a phone number you already own. This lets you start calling leads and customers without first setting up a new phone…
Using Call Connect to Ensure Accurate Call Status Tracking
This article explains how the Call Connect feature ensures your call outcomes, like voicemail, pickup, or missed call—are accurately tracked. This gives you clear visibility into which calls were truly connected, not just attempted.TABLE…
Voice calling with Lead Connector
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VoIP Deskphones (SIP endpoints)
TABLE OF CONTENTSWhat is the VoIP Deskphone integration?Who can set it up?Requirements & recommended deskphonesStep-by-step setupManaging deskphonesFAQsTroubleshootingWhat is the VoIP Deskphone integration?The VoIP Deskphone feature lets you register any SIP-compatible hard-phone (deskphone) to your…
Website Compliance Guide
A compliant website is an important part of A2P 10DLC registration. Carriers and registration reviewers use your website to verify your business identity, review how SMS consent is collected, and confirm that your messaging…
What is A2P 10 DLC- Brand and Campaign Registration?
TABLE OF CONTENTSWhat is A2P 10DLC and the TCR?What do I Need to Do?Types of Brand RegistrationsHow does A2P 10DLC Work?The Registration ProcessRegistration Comparison TableAdditional Pricing InformationLC Messaging Policy, Segments & Sending LimitsForbidden Messaging…
What is A2P 10DLC?
TABLE OF CONTENTSWhat is A2P 10DLC and the TCR?What do I need to do?Types of Brand RegistrationHow does A2P 10DLC work?The Registration ProcessRegistration Comparison TableAvoid Failures and Get the Fastest Approval Time PossibleRequired information…
What is CNAM?
CNAM (Caller Name Presentation) is a feature in the U.S. public telephone network that associates your phone number with a business or personal name. When you make an outgoing call, this name may be…
What is SHAKEN/STIR?
SHAKEN/STIR is a caller authentication framework that helps carriers verify that a caller is authorized to use the phone number displayed on an outbound call. It uses digital certificates to authenticate caller ID information,…
Why are my Calls marked as Spam and how can I avoid it
Overview If your business calls are being flagged as 'Spam Likely' or 'Scam,' it can reduce answer rates and harm your credibility. This guide explains why calls are marked as spam and provides actionable steps…
Why are my Calls marked as Spam, and How can I avoid it ?
Legitimate business calls can sometimes appear as Spam Likely, Potential Spam, or similar warnings on a recipient's device. These labels are influenced by carriers and caller analytics providers that evaluate factors such as phone-number…
Why doesn’t my Business Name display after CNAM registration?
CNAM (Caller ID Name), short for Caller Name Presentation, is a legacy technology from the 1990s that allows the display of a caller’s name, whether personal or business, alongside their phone number.For example, instead…
Why SMS in Mexico May Appear from a Different Number
When sending SMS in Mexico, recipients may sometimes see a different number than the one listed in your Phone Numbers tab. This is not a system error but rather a result of local carrier…